Partnr Certified – Trusted EV & Bike Care
Partnr connects customers with empanelled partner garages (Partnr Certified garages) for two-wheeler servicing. The actual service is performed by the garage, and the service contract is directly between the customer and the garage.
Any dispute relating to quality of work, labour, turnaround time, or parts used is strictly between the customer and the PSP garage. Partnr does not assume liability for any loss, damage, or dissatisfaction.
Listing of a PSP garage on the Partnr platform does not guarantee service availability, slot confirmation, or operational status at the time of visit.
Final invoices for labour and parts are issued by the garage. Partnr is not responsible for billing disputes between customers and garages.
Partner garages are expected to use genuine spare parts. However, Partnr does not independently verify every transaction and cannot be held liable if a garage deviates from this requirement.
Service requests submitted through Partnr are forwarded to the respective garage. Appointment confirmation is subject to garage acceptance and availability.
Personal information including name, contact number, and vehicle details is used solely to facilitate service requests and connect customers with nearby garages.
Partnr provides a grievance channel and may help mediate disputes. However, Partnr is not obligated to resolve disputes or provide compensation.
Partnr reserves the right to delist garages that violate programme guidelines including overcharging, customer misconduct, or use of duplicate parts.
Partnr reserves the right to modify these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of revised terms.