Partnr Certified – Trusted EV & Bike Care
These Terms & Conditions ("Terms") govern the use of the Partnr Certified Program and the aggregation platform provided by Spares Superhero Private Limited (doing business as "Partnr"). By enrolling, accessing, or transacting through the Partnr mobile application, website, digital forms, payment links, or any other electronic means, you ("User" or "Customer") acknowledge that you have read, understood, and expressly agree to be legally bound by these Terms. If you do not agree to these Terms, you must immediately cease using the platform and its services.
Partnr connects you with empanelled partner garages (Partnr Certified Garages) for two-wheeler servicing. The actual service is performed by the garage, and the service contract is directly between you and the Garage.
Any dispute relating to the quality of work, parts used, labour charges, or turnaround time is between you and the Partnr Certified garage. Partnr does not assume liability for any loss, damage, or dissatisfaction arising from the service rendered.
Listing of a garage on the Partnr platform does not guarantee service availability, slot confirmation, or that the garage will be operational at the time of your visit. We recommend calling/connecting ahead to confirm.
While Partnr encourages partner Garages to follow fair pricing norms, the final invoice for parts and labour is raised by the garage. Partnr is not responsible for billing disputes between you and the garage.
Partnr empanelled garages are required to use genuine spare parts. However, Partnr does not independently verify every transaction and cannot be held liable if a garage deviates from this requirement. Customers are solely responsible for verifying part details and are strongly encouraged to request a formal job card and itemized receipt from the garage before service begins.
Service requests or enquiries submitted through the Partnr platform are forwarded to the respective Partnr Certified garage. Confirmation of the appointment is subject to the garage's acceptance and availability.
Personal information shared on the Partnr platform (name, contact number, vehicle details) will be used only to connect you with a nearby Partnr Certified garage and will not be shared for any commercial or marketing purpose without your consent.
Partnr only provides a grievance channel for service-related feedback. While Partnr will make reasonable, good-faith efforts to facilitate communication between the customer and the Partnr Certified garage, such assistance is provided at Partnr's sole discretion. Partnr is not obligated to resolve disputes, achieve a specific outcome, or provide financial compensation on behalf of the garage.
If a Partnr Certified garage is found to have violated programme guidelines, including overcharging, use of duplicate parts, or customer misconduct, Partnr is under no obligation to investigate any dispute and, at its own discretion, may delist the garage from the platform. However, this does not create any liability on Partnr for past transactions, service rendered, or disputes involved with that garage.
Partnr is not liable for any theft, damage, loss, or destruction of the vehicle, its accessories, or personal belongings left in the vehicle while it is in the custody of the garage or during transit (if pick-up/drop-off is offered).
Partnr acts as aggregator and is not responsible for any deficiency in services on the part of the Garage, pricing, etc.
Partnr holds zero liability for property damage, personal injury, or death caused to third parties if a garage mechanic is involved in an accident while test-driving or transport-routing the bike.
You will indemnify, defend, and hold Partnr harmless against any claims, losses, or legal expenses arising out of the misuse of the platform, any fraudulent activity or misrepresentation concerning vehicle ownership or documentation, or violation of these Terms.
The Partnr platform is provided on an "as-is" and "as-available" basis. Partnr makes no representations or warranties regarding the uninterrupted availability, speed, accuracy, or error-free operation of its application, website, or GPS/mapping features. Partnr shall not be liable for any losses arising from technical glitches, server downtime, or incorrect information displayed on the platform.
By booking a service through Partnr, you represent and warrant that: (i) you are the legal owner of the vehicle or have explicit, lawful authorization from the owner to commission repairs; and (ii) the vehicle has valid registration, compliance certificates, and third-party insurance as required by law. Partnr reserves the right to suspend or block users who engage in abusive behavior, harassment, or misconduct toward Partnr support staff or partner garage personnel.
Any legal disputes between the customer and Partnr will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.
These Terms are subject to change. Partnr reserves the right to update these T&Cs at any time without prior notice. Continued use of the platform constitutes acceptance of the revised terms.